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Re: Washing machine ... Berkshire Bill 03-31-2007
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Posted by Berkshire Bill on March 31, 2007, 8:43 pm



> The repair man did a pretty useless, imo, check of my washer while
> repairing my dryer. When he took the top off there was evident a lot of
> debris in the outer casing. I asked him to open it so I could clean it
> which he was unwilling to do, even though the $35 check took him about 5
> minutes. I wonder if I should pay someone to come back and clean or take
> it apart so I can clean it. The repair guy said a good bleach cleaning
> would do the trick. He didn't listen when I told him I had just done that
> and left it overnight.
>
> Do I have a right to expect Sears to send someone back to open the washer
> and charging me a reasonable fee to open and close the case, without
> charging me another $55 trip charge?
>
>

This reads like the service call was on the dryer and the serviceman did a
casual look at the washer. If so, his repair order probably covers the
dryer only. If he combined the inspection in writing you are in luck,
otherwise his manager is going to point out one call, one machine.

Bill



Posted by mm on April 1, 2007, 1:39 am


On Sat, 31 Mar 2007 20:43:11 -0400, "Berkshire Bill"

>
>> The repair man did a pretty useless, imo, check of my washer while
>> repairing my dryer. When he took the top off there was evident a lot of
>> debris in the outer casing. I asked him to open it so I could clean it
>> which he was unwilling to do, even though the $35 check took him about 5
>> minutes.

You paid 35 dollars addditional just to check the washer?

In addition to the trip charge of 55?

And how much for the dryer? Or was that fixed within a period of time
included in the 55?

> I wonder if I should pay someone to come back and clean or take
>> it apart so I can clean it. The repair guy said a good bleach cleaning
>> would do the trick. He didn't listen when I told him I had just done that
>> and left it overnight.

This appears to me as th efirst post in a thread, so I don't know what
the washer problem is. I might have no opinion on this question
anyhow.

>> Do I have a right to expect Sears to send someone back to open the washer
>> and charging me a reasonable fee to open and close the case, without
>> charging me another $55 trip charge?

If you paid an additional 35 dollars for 5 or 10 minutes work where he
didn't listen to you, didn't find the problem, recommended you do
something you had already done, I would say they should send someone
out at no charge at all, no travel and no additional charge, to do 35
dollars worth of work, since they have already charged you 35 dollars.

If they don't want to do that, I would expect my 35 dollars to be
refunded. You could apply that to another repairman, although I wish
I knew what the problem was.


>>
>
>This reads like the service call was on the dryer and the serviceman did a
>casual look at the washer. If so, his repair order probably covers the
>dryer only. If he combined the inspection in writing you are in luck,
>otherwise his manager is going to point out one call, one machine.

But not if he changed an additional 35 dollars (although I'm not sure
if that is what happened). He's not obliged to pay travel time also
for each machine, since he was already there.

If they want a different arrangement, they have to tell him in
advance.

>Bill
>


Posted by AE Todd on April 2, 2007, 8:39 am


The answer is no, and I'll tell you why. A technician's job is to
repair machines that are broken, not to do cleaning, especially with a
periodic checkover, the scope of which never includes cleaning. If
the outer tub was so dirty, the technician should have given you an
estimate to replace it. So, if you feel that you didn't receive value
for the amount you paid, you should just ask for your money back. Is
the debris impacting the performance of your machine? Most washers
have some sort of buildup somewhere that doesn't impact performance.
If your answer is no, then why be concerned?

Maybe your biggest problem is that you listened too much to the person
who set up that service order for you, and really should have asked
the opinion of the tech himself when he was there working on his
dryer. If you said "do you think that this is money well spent and
that it offers good value?" he would have answered "no, save your
money, it achieves very little and your washer will work no better."
But since you didn't ask the question, he didn't volunteer the
answer. That isn't his job either.


Posted by AKA gray asphalt on April 14, 2007, 1:13 am



> The answer is no, and I'll tell you why. A technician's job is to
> repair machines that are broken, not to do cleaning, especially with a
> periodic checkover, the scope of which never includes cleaning. If
> the outer tub was so dirty, the technician should have given you an
> estimate to replace it. So, if you feel that you didn't receive value
> for the amount you paid, you should just ask for your money back. Is
> the debris impacting the performance of your machine? Most washers
> have some sort of buildup somewhere that doesn't impact performance.
> If your answer is no, then why be concerned?
>
> Maybe your biggest problem is that you listened too much to the person
> who set up that service order for you, and really should have asked
> the opinion of the tech himself when he was there working on his
> dryer. If you said "do you think that this is money well spent and
> that it offers good value?" he would have answered "no, save your
> money, it achieves very little and your washer will work no better."
> But since you didn't ask the question, he didn't volunteer the
> answer. That isn't his job either.

I wonder if the outer drum or whatever it is can be cleaned at all. I guess
it could be sprayed out. I'm getting some pretty bad odors from cat urine. I
was thinking about buying another washer and putting this one out the garage
for pee rags. I don't want to waste hundreds of dollars but the rags seem to
stink up the washer even if I rinse them really good in the sink first. The
rags cost about 25 cents.



Posted by Tony Hwang on April 14, 2007, 8:58 am


AKA gray asphalt wrote:
>
>>The answer is no, and I'll tell you why. A technician's job is to
>>repair machines that are broken, not to do cleaning, especially with a
>>periodic checkover, the scope of which never includes cleaning. If
>>the outer tub was so dirty, the technician should have given you an
>>estimate to replace it. So, if you feel that you didn't receive value
>>for the amount you paid, you should just ask for your money back. Is
>>the debris impacting the performance of your machine? Most washers
>>have some sort of buildup somewhere that doesn't impact performance.
>>If your answer is no, then why be concerned?
>>
>>Maybe your biggest problem is that you listened too much to the person
>>who set up that service order for you, and really should have asked
>>the opinion of the tech himself when he was there working on his
>>dryer. If you said "do you think that this is money well spent and
>>that it offers good value?" he would have answered "no, save your
>>money, it achieves very little and your washer will work no better."
>>But since you didn't ask the question, he didn't volunteer the
>>answer. That isn't his job either.
>
>
> I wonder if the outer drum or whatever it is can be cleaned at all. I guess
> it could be sprayed out. I'm getting some pretty bad odors from cat urine. I
> was thinking about buying another washer and putting this one out the garage
> for pee rags. I don't want to waste hundreds of dollars but the rags seem to
> stink up the washer even if I rinse them really good in the sink first. The
> rags cost about 25 cents.
>
>
Hmmm,
You must have old or bad xat. I have three cats but they don't pee on
the rag. Removing top of washer is not such a big job if know how.

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