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Real estate agent ethics Smitty Two 02-27-2008
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Posted by Smitty Two on February 29, 2008, 9:16 pm

> Smitty Two wrote:
> >
> ...
>
> >> Sticks and stones can break your bones, but words addressed only to
> >> you can't hurt you. What is it that happened that has you so
> >> outrages?
> >
> > That is a very thoughtful question, and one I have deliberated on a bit
> > already. More will no doubt be revealed. But, I will tell you that the
> > letter was outrageous, (so why would I not be outraged?) and 100%
> > unprovoked. If I had an employee who spoke to one of my customers like
> > that, I would fire the employee on the spot. Our society has grown rude,
> > and we have grown accepting of rudeness. I guess I'd like to rail
> > against that, effectively or not.
>
> Well, we only have your side of the story and you're being very coy
> about providing anything at all factual other than the other person's
> supposed misbehavior.
>
> Without further comment, I'd say it is highly unlikely such a response
> would be "100% unprovoked"/
>
> I would suspect that you had several previous e-mails w/ this person,
> she apparently took the time to respond (but not instantaneously we can
> infer or on your every whim) and you then blew her off would certainly
> not be entirely unprovoked.
>
> One can be passively aggressive and write something that comes across to
> another as very hostile either deliberately or sometimes even innocently
> as can be observed in this newsgroup all the time.
>
> I would only strongly suggest you review your actions in a totally
> dispassionate mode before you get too much more worked over this other
> person's supposed sins.
>
> That would, of course, include looking at the implied business
> arrangement you may have developed by suggesting you were interested in
> a particular property which she was representing either directly or as
> part of a MLS service. Particularly if it was a MLS listing and you
> contacted this person initially, it isn't exactly kosher to then go and
> use another agent for the same property. Not necessarily a formal
> breach of contract, but certainly not all that up and up, either...
>
> --

Highly unlikely it may be, but it is nevertheless true. I posted my
original question only to seek suggestions about where and with whom to
file a complaint, not to gather moral support for my cause. I have shown
the *entire* email dialogue I had with this woman to several people, and
they unanimously agree that her final email was completely out in left
field, and completely without cause or justification. This was *not* a
slowly escalating personality conflict, it was a woman who went
positively emotionally ballistic for absolutely no reason that had
anything to do with me. Now, you're free to believe that, or not...

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Posted by Oren on February 27, 2008, 2:34 pm
On Wed, 27 Feb 2008 07:32:00 -0800, Smitty Two

>I was in email contact with an agent recently, and decided that she was
>not responsive enough to my needs, so I informed her I would look
>elsewhere. That seemed acceptable to her at first, but after a couple of
>days of chewing on it, she apparently went off the deep end,
>constructing a vicious written attack that I would characterize as rabid
>or psychotic.
>

Maybe the $$ signs in her eye balls tilted.

I've made eight RE transactions over the past 20 years or so. I never
dealt with e-mail and only use the phone when making appointments.

We like to sit down at the round table, make eye contact with the
agent.

>I have written to the owner and manager of the Century 21 franchise for
>whom she works, but since she's a top seller for him, I'm not holding my
>breath that he'll concern himself too much with my complaint.
>
>So do any of you happen to know whether there is a procedure for formal
>redress of grievances against agents? Are they sworn to uphold some sort
>of code of ethics? Does Century 21 censure its agents if they misbehave,
>or are individual franchises free to operate however they choose?

Check the state licensing board. A complaint may make the Broker
address his agent.

Spring is here soon, so I would let it go and do other things.

Define "misbehave"!

--
Oren

Posted by Smitty Two on February 28, 2008, 2:24 am

> On Wed, 27 Feb 2008 07:32:00 -0800, Smitty Two
>
> >I was in email contact with an agent recently, and decided that she was
> >not responsive enough to my needs, so I informed her I would look
> >elsewhere. That seemed acceptable to her at first, but after a couple of
> >days of chewing on it, she apparently went off the deep end,
> >constructing a vicious written attack that I would characterize as rabid
> >or psychotic.
> >
>
> Maybe the $$ signs in her eye balls tilted.
>
> I've made eight RE transactions over the past 20 years or so. I never
> dealt with e-mail and only use the phone when making appointments.
>
> We like to sit down at the round table, make eye contact with the
> agent.
>
> >I have written to the owner and manager of the Century 21 franchise for
> >whom she works, but since she's a top seller for him, I'm not holding my
> >breath that he'll concern himself too much with my complaint.
> >
> >So do any of you happen to know whether there is a procedure for formal
> >redress of grievances against agents? Are they sworn to uphold some sort
> >of code of ethics? Does Century 21 censure its agents if they misbehave,
> >or are individual franchises free to operate however they choose?
>
> Check the state licensing board. A complaint may make the Broker
> address his agent.
>
> Spring is here soon, so I would let it go and do other things.
>
> Define "misbehave"!
>
> --
> Oren

Thanks. I'm starting with the owner of the franchise. If he doesn't
censure her behavior in any meaningful way (and I doubt he will,) I'll
take it to the licensing board.

Posted by Banty on February 28, 2008, 1:59 pm
Smitty Two says...
>
>
>> On Wed, 27 Feb 2008 07:32:00 -0800, Smitty Two
>>
>> >I was in email contact with an agent recently, and decided that she was
>> >not responsive enough to my needs, so I informed her I would look
>> >elsewhere. That seemed acceptable to her at first, but after a couple of
>> >days of chewing on it, she apparently went off the deep end,
>> >constructing a vicious written attack that I would characterize as rabid
>> >or psychotic.
>> >
>>
>> Maybe the $$ signs in her eye balls tilted.
>>
>> I've made eight RE transactions over the past 20 years or so. I never
>> dealt with e-mail and only use the phone when making appointments.
>>
>> We like to sit down at the round table, make eye contact with the
>> agent.
>>
>> >I have written to the owner and manager of the Century 21 franchise for
>> >whom she works, but since she's a top seller for him, I'm not holding my
>> >breath that he'll concern himself too much with my complaint.
>> >
>> >So do any of you happen to know whether there is a procedure for formal
>> >redress of grievances against agents? Are they sworn to uphold some sort
>> >of code of ethics? Does Century 21 censure its agents if they misbehave,
>> >or are individual franchises free to operate however they choose?
>>
>> Check the state licensing board. A complaint may make the Broker
>> address his agent.
>>
>> Spring is here soon, so I would let it go and do other things.
>>
>> Define "misbehave"!
>>
>> --
>> Oren
>
>Thanks. I'm starting with the owner of the franchise. If he doesn't
>censure her behavior in any meaningful way (and I doubt he will,) I'll
>take it to the licensing board.


So - what - you're going to hang around and make sure she gets fired, or given a
talking down..? And that will do for you, exactly what. The owner of the
franchise may know something of the situation you don't. He may know something
like, she just had a close family member member die. Who knows. What real
interest do *you* have in how this turns out?? If she's to be fired or dressed
down, so be it - what, do you want to be around to see it or what? Why??

I *do* think it's appropriate to let those she answers to know of this incident
because they need to know what's happening in the field in their business, but
really, it's not matter of your own what comes of it. In your position I simply
would retain a *different* agent from a *different* franchise (or otherwise well
separated from this whole problem) and be done with it.

Why are you out for blood on this??

Banty


Posted by Oren on February 28, 2008, 4:25 pm
On Wed, 27 Feb 2008 23:24:27 -0800, Smitty Two

>
>> On Wed, 27 Feb 2008 07:32:00 -0800, Smitty Two
>>
>> >I was in email contact with an agent recently, and decided that she was
>> >not responsive enough to my needs, so I informed her I would look
>> >elsewhere. That seemed acceptable to her at first, but after a couple of
>> >days of chewing on it, she apparently went off the deep end,
>> >constructing a vicious written attack that I would characterize as rabid
>> >or psychotic.
>> >
>>
>> Maybe the $$ signs in her eye balls tilted.
>>
>> I've made eight RE transactions over the past 20 years or so. I never
>> dealt with e-mail and only use the phone when making appointments.
>>
>> We like to sit down at the round table, make eye contact with the
>> agent.
>>
>> >I have written to the owner and manager of the Century 21 franchise for
>> >whom she works, but since she's a top seller for him, I'm not holding my
>> >breath that he'll concern himself too much with my complaint.
>> >
>> >So do any of you happen to know whether there is a procedure for formal
>> >redress of grievances against agents? Are they sworn to uphold some sort
>> >of code of ethics? Does Century 21 censure its agents if they misbehave,
>> >or are individual franchises free to operate however they choose?
>>
>> Check the state licensing board. A complaint may make the Broker
>> address his agent.
>>
>> Spring is here soon, so I would let it go and do other things.
>>
>> Define "misbehave"!
>>
>> --
>> Oren
>
>Thanks. I'm starting with the owner of the franchise. If he doesn't
>censure her behavior in any meaningful way (and I doubt he will,) I'll
>take it to the licensing board.

If the boss gets on her case; or disciplines her, they may not be
obligated to say what action the took. They have to protect her and
can only give limited information about "personnel".

You may never know the outcome, other than you complained.

I think she "got your goat" in some small way and your ego won't let
go...

--
Oren

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