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Recurring GE Ice maker problem; help Arthur 05-15-2006
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Posted by Arthur on May 15, 2006, 2:47 pm
If I call GE for service, under an extended service contract, I fear
they will try to solve my problem by installing yet another (#4 in 6
years) ice maker without really diagnosing the problem. The current ice
maker is 3 years old and has just begun to show symptoms similar to
those of the previous unit, although the current one is of a very
different design from the previous ones. The current unit is the
so-called "electronic" variety with apparently more sophisticated
methods of monitoring fill, condition of the ejector, heater, etc. (It
is GE middle IM-4). The symptom is that it appears to overfill, very
slightly, so that, in addition to the cubes, I will find an increasingly
large puddle of frozen water in the ice bin in the area under the fill
tube. The unit is side wall mounted in a bottom, drawer type freezer,
making it nearly impossible to feel and observe in action, and the
freezer door must be removed to re-install or examine it closely. In
action, it appears otherwise to work as designed, spitting out cubes
about every 1 and 1/2 hours, the fill time is presumably correct, 5
sec., and when I have actuarially managed to see what is happening when
it fills, I see nothing out of the ordinary. I plan to "defrost" this
frost free freezer to see if perhaps some little ice chunk somewhere
might be causing the problem, but since that trick did not work with the
previous ice makers, I am not hopeful. The symptoms would seem to not
be unique to me, but I am not optimistic for a magic answer from GE
other than yet another replacement, and more mangled screw heads on the
door mounts. Does anyone have any insights???


Thank in advance
Art drartieAtattd0tnet

PexSupply PEX Tools 468x60
Posted by Oren on May 15, 2006, 3:02 pm

>If I call GE for service, under an extended service contract, I fear
>they will try to solve my problem by installing yet another (#4 in 6
>years) ice maker without really diagnosing the problem. The current ice
>maker is 3 years old and has just begun to show symptoms similar to
>those of the previous unit, although the current one is of a very
>different design from the previous ones. The current unit is the
>so-called "electronic" variety with apparently more sophisticated
>methods of monitoring fill, condition of the ejector, heater, etc. (It
>is GE middle IM-4). The symptom is that it appears to overfill, very
>slightly, so that, in addition to the cubes, I will find an increasingly
>large puddle of frozen water in the ice bin in the area under the fill
>tube. The unit is side wall mounted in a bottom, drawer type freezer,
>making it nearly impossible to feel and observe in action, and the
>freezer door must be removed to re-install or examine it closely. In
>action, it appears otherwise to work as designed, spitting out cubes
>about every 1 and 1/2 hours, the fill time is presumably correct, 5
>sec., and when I have actuarially managed to see what is happening when
>it fills, I see nothing out of the ordinary. I plan to "defrost" this
>frost free freezer to see if perhaps some little ice chunk somewhere
>might be causing the problem, but since that trick did not work with the
>previous ice makers, I am not hopeful. The symptoms would seem to not
>be unique to me, but I am not optimistic for a magic answer from GE
>other than yet another replacement, and more mangled screw heads on the
>door mounts. Does anyone have any insights???
>
>
>Thank in advance
>Art drartieAtattd0tnet

My thought is that maybe the ice maker is positioned poorly, bound in
a manner the shut off is not figuring things out. Shame the door has
to come off.

Oren
"My doctor says I have a malformed public-duty gland
and a natural deficiency in moral fiber, and that I am therefore
excused from saving Universes."

Posted by Arthur on May 15, 2006, 10:03 pm
Oren wrote:
>
>
>>If I call GE for service, under an extended service contract, I fear
>>they will try to solve my problem by installing yet another (#4 in 6
>>years) ice maker without really diagnosing the problem.


> My thought is that maybe the ice maker is positioned poorly, bound in
> a manner the shut off is not figuring things out. Shame the door has
> to come off.
>
> Oren

It's a possibility I've considered, since the drip is consistently in
one corner location. The unit has connectors like a keyhole arrangement
which slide onto 2 studs in the wall. I had considered a misalignment as
possible and will check further ---recall that it's a nightmare to get
close to it. Thanks

Art

Posted by Pete C. on May 15, 2006, 5:13 pm
Arthur wrote:
>
> If I call GE for service, under an extended service contract, I fear
> they will try to solve my problem by installing yet another (#4 in 6
> years) ice maker without really diagnosing the problem. The current ice
> maker is 3 years old and has just begun to show symptoms similar to
> those of the previous unit, although the current one is of a very
> different design from the previous ones. The current unit is the
> so-called "electronic" variety with apparently more sophisticated
> methods of monitoring fill, condition of the ejector, heater, etc. (It
> is GE middle IM-4). The symptom is that it appears to overfill, very
> slightly, so that, in addition to the cubes, I will find an increasingly
> large puddle of frozen water in the ice bin in the area under the fill
> tube. The unit is side wall mounted in a bottom, drawer type freezer,
> making it nearly impossible to feel and observe in action, and the
> freezer door must be removed to re-install or examine it closely. In
> action, it appears otherwise to work as designed, spitting out cubes
> about every 1 and 1/2 hours, the fill time is presumably correct, 5
> sec., and when I have actuarially managed to see what is happening when
> it fills, I see nothing out of the ordinary. I plan to "defrost" this
> frost free freezer to see if perhaps some little ice chunk somewhere
> might be causing the problem, but since that trick did not work with the
> previous ice makers, I am not hopeful. The symptoms would seem to not
> be unique to me, but I am not optimistic for a magic answer from GE
> other than yet another replacement, and more mangled screw heads on the
> door mounts. Does anyone have any insights???
>
> Thank in advance
> Art drartieAtattd0tnet

Do you have city water? Backflow preventer at the water meter? No
expansion tank? It's been noted before how these conditions can cause
pressure spikes and leakage from the T&P valve on the hot water heater.
Possibly you have this condition, but the valve in the ice maker is the
path of least resistance allowing the water heater expansion to force
some extra water out into the ice maker? It's a bit of a long shot, but
if your on the 3rd ice maker it's worth checking.

Pete C.

Posted by Arthur on May 15, 2006, 10:10 pm
Pete C. wrote:

> Arthur wrote:
>
>>If I call GE for service, under an extended service contract, I fear
>>they will try to solve my problem by installing yet another (#4 in 6
>>years) ice maker without really diagnosing the problem.

> Do you have city water? Backflow preventer at the water meter? No
> expansion tank? It's been noted before how these conditions can cause
> pressure spikes and leakage from the T&P valve on the hot water heater.
> Possibly you have this condition, but the valve in the ice maker is the
> path of least resistance allowing the water heater expansion to force
> some extra water out into the ice maker? It's a bit of a long shot, but
> if your on the 3rd ice maker it's worth checking.
>
> Pete C.
Verrrry interesting. City water, yes. Backflow preventer / expansion
tank, no. AND, the tap (an actual plumbing connection, not saddle valve)
for the icemaker water line is on the cold water supply just before it
goes to the heater, and I know we have very high water pressure compared
to many locations. I'm not sure what to do to check this out other than
paying for installation of the missing items..Thanks, Art

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