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Posted by Charlie S. on June 18, 2006, 5:26 pm
Thanks for the response. Customer service suggested I take the
air-conditioner back and get a new one. I really don't want to do that.
Figured it would take me about 3 hours to go back and forth to the store,
uninstall and reinstall.
I asked if they could ship me the part. They said yes. Unfortunately, my
name wasn't in their computer yet because I had just bought it yesterday.
It take 2 or 3 days for that to happen. They said I could call back and have
them ship the part. Saves me a lot of hassles.
Custer
> Frankly, I would go back to Sears or just hold it together with duct tape.
> (The metal stuff, not the "cloth" stuff.)
>
> If you take it back, Sears will get the incentive to either make the part
> stronger or make it easier for buyers to replace small stuff.
>
> I got an air conditioner from Wally World last year that failed within a
> day
> or two. I called the 800 number and someone came, took away the insides,
> and brought it back within a week total elapsed time.
>
> Check the packaging inserts to see whether you have an "in house" repair
> promise.
>
> If you don't get your next unit from Wally World.
>
>
>
>> Installed a new air-conditioner yesterday. After everything was just
> about
>> assembled, one of the small, plastic, protruding connecting pieces broke
>> off the front filter panel. It broke off while forcing the panel into
>> place. Tried gluing it back. Just broke off again. The small plastic
>> piece acts a hinge. There is one on each side. It's important for it
> acts
>> as a pivot point for opening and closing the front filter panel.
>>
>> I could go back to Sears and deal with replacing and whole unit or
>> getting
> a
>> new part. That would be a hassle for such a small problem. Thought of
>> drilling out where the plastic piece was set and putting in a grommet.
>> Unfortunately, I don't have such a tool and I would imagine the
> surrounding
>> plastic might crack with the pressure of such a tool.
>>
>> The plastic piece is tubular shaped and only 1/8" or so. Any ideas of
>> how
>> to fix the problem without having to go back to Sears?
>>
>>
>
>
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