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Posted by Pauli G on May 1, 2008, 11:50 pm
> >Sear's Kenmore brand is the WORST. =A0 We outfitted our remodeled
> >kitchen with all new Kenmore "Elite" appliances about 2 years ago, and
> >have had repair calls on the stove, refrigerator and microwave (still
> >doesn't work right after 2 service calls). =A0My favorite was the Trio
> >"Elite" refrigerator, which completely died on us so we lost all the
> >food in it. =A0 Called 1-800-4-MyHome, and they couldn't be bothered to
> >send someone for TWO WEEKS, so we called an independent repair
> >service. =A0 The independent told us that the Trio fan motors are pieces
> >of Korean junk and that he's replaced several on brand newish
> >refrigerators.
>
> >Oh, and we had a Sears repairman DRAG the stove across our hardwood
> >floor in order to access the back of it...no cardboard or anything on
> >the floor, just dragging it along the wood making gouges as he did
> >so. =A0His reply? =A0"
>
> >THOSE WERE ALREADY THERE"
>
> >Yet the gouges began where the stove started and ended where he had
> >dragged it. =A0We tossed his ass out of the house and after MANY calls
> >to Sears, finally got them to admit it was their fault and got them to
> >pay to repair the floor.
>
> >Sears is to be avoided at all costs. =A0 Kenmores are junk, and
> >Craftsmen items are not much better, and their customer service is
> >HORRENDOUS.
>
> I worked as a CSR for a home warranty scam^H^H^H^Hcompany for a couple
> of years, and there was a "deal" between the company and Sears that
> for most appliance repair claims, Sears (aka "A1 Home Repair
> Services", dba "Sears Home Central") was to be advised to the
> homeowner (or claim-maker) as the "Preferred Contractor".
>
> In turn, Sears marked their prices down pretty dramatically.
>
> Now, from region to region and area to area, there were some competent
> Sears techs, but even a broken clock is right twice a day also.
>
> The sad thing is that the "Dragging the appliance across the wooden
> floor, scratching it up, and then claiming the scratches were already
> there" act happened multiple times on claims I was dealing with in the
> year-and-nine-months I was stuck in the home warranty call center
> hell.
>
> Oh, and the "Put the dishwasher back in place but forget to connect
> back to the drain pipe so dishwater goes EVERYWHERE" trick is pretty
> k3wl, also.- Hide quoted text -
>
> - Show quoted text -
in my many dealings with 1-800-4-myhome with these various appliances,
it's been a nightmare every step of the way. The CSRs either don't
care or have their hands tied, and even when I've gotten passed to the
next level of management, those folks are just about as useless. It's
only when I wrote letters to the CEO of Sears that they started taking
my issues seriously, and even then things could have gone smoother
with a little more customer TLC from them. It's sad, because my
parents and grandparents all thought Kenmore/Craftsman were the gold
standard, but I've found the entire corporation is just a shell of
it's former self. Sears will never see another dime of my money, and
to be honest I'm going to pop open a beer and celebrate when they go
out of business (which I think is a question of "when", not "if")
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