Sears incompetence

in·com·pe·tence
: the state or fact of being incompetent

in·com·pe·tent
2 : inadequate to or unsuitable for a particular purpose
3 a : lacking the qualities needed for effective action b : unable to
function properly

Facts only:

I purchased a range hood for my mom from sears.com (local store pickup).
It was to replace a defective old unit (same nominal size, duct and wiring
already there).

I phoned Sears to arrange installation. They said this would be
accomplished by their preferred contractor, a company called (I think)
Custom Appliance Installers. I believe they are out of Orland Park, IL.

The contractor called and my mom told them it's possible that the adjacent
cabinet might have to get moved over an eighth of an inch or some tiles cut
to clear the different side dimensions of the new unit. "We don't do
that," she was told. Sears called back and left a message saying they were
cancelling.

I called Sears. They said they'd get another vendor to do it.

Sears called back saying tough luck, we can't do it. Go find your own
handyman they "helpfully" suggested.

Is it any wonder Sears is on the skids when they and their vendors are
incompetent to the task of installing their own product at a place where a
similar item was just removed? This can't be the only case where some
small adjustments are required to get something in place.

Posted by Nexus7 on January 11, 2007, 10:14 am

Steve Kraus wrote:

>...

Leave off the gratuitous dictionary explanation next time.

> Is it any wonder Sears is on the skids when they and their vendors are

> incompetent to the task of installing their own product at a place where a

> similar item was just removed?

How do we know the adjustments are not major ones? Considering you need
to look up the dictionary for common words, your expertise in
estimating the severity of the adjustments needed can't be relied upon.
Did they come to your house and measure the opening and suggest an
appliance, which, as it later turned out, would not fit?

Sears, if it in in bad shape (which I thought was no longer the case),
is there because of incompetence in its ownership.

Posted by Steve Kraus on January 11, 2007, 10:46 am

They never came and looked at it before deciding it was beyond their
ability.

Space is about 1/8" over the 36" nominal while the new hood is about 1/8"
less than nominal but because some tiles were installed as a backsplash
around the kitchen and the edge footprint of the new unit differs slightly
from the prior one on the left side these would be trimmed a little for
clearance. On the other hand those could be left alone and the cabinet to
the right could be moved slightly (there's at least a good 1/2" it can go
closer to a wall to the right.

I don't think I'm wrong in suggesting that these are probably things
encountered all the time in this sort of work. I could sort of understand
if they had some installers who could only do basic, simple, "wam bam sign
here please, ma'am" installs and referred others to someone else. But to
be completely unable to come up with a contractor to handle this and tell
the customer to go find a handyman, yeah, that's why I am emphasizing the
word incompetent.

And I'd be ashamed to go around using the name "Custom Appliance
Installers" or whatever it is if I couldn't deal with an install of this
non-magnitude.

Posted by kenji on January 11, 2007, 10:50 am

> They never came and looked at it before deciding it was beyond their

> ability.

> Space is about 1/8" over the 36" nominal while the new hood is about 1/8"

> less than nominal but because some tiles were installed as a backsplash

> around the kitchen and the edge footprint of the new unit differs slightly

> from the prior one on the left side these would be trimmed a little for

> clearance. On the other hand those could be left alone and the cabinet to

> the right could be moved slightly (there's at least a good 1/2" it can go

> closer to a wall to the right.

> I don't think I'm wrong in suggesting that these are probably things

> encountered all the time in this sort of work. I could sort of understand

> if they had some installers who could only do basic, simple, "wam bam sign

> here please, ma'am" installs and referred others to someone else. But to

> be completely unable to come up with a contractor to handle this and tell

> the customer to go find a handyman, yeah, that's why I am emphasizing the

> word incompetent.

> And I'd be ashamed to go around using the name "Custom Appliance

> Installers" or whatever it is if I couldn't deal with an install of this

> non-magnitude.

is it possible they got the "asshole vibe" from you and decided to just
walk away?

I'm not pointing fingers...just wondering.

Posted by Steve Kraus on January 11, 2007, 12:26 pm

> is it possible they got the "asshole vibe" from you and decided to

> just walk away?

> I'm not pointing fingers...just wondering.

A reasonable question but I never actually spoke to the contractor myself.

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