Home Page link

Sears-my experience

Home| Search | About
Login Password
Register Now! Lost Password?

Home Repair - - If it ain't broken, don't fix it. Otherwise look here. 

Page 1 of 4       1 2 3 > last >> Bookmark this page:  YahooMyWeb Yahoo!  Google Google  Windows Live Favorites Windows Live  del.icio.us del.icio.us  digg digg  Add to Netscape Netscape
Subject Author Date
Sears-my experience Michael Lane 08-14-2007
If you were  Registered and logged in, you could reply and use other advanced thread options
Posted by Michael Lane on August 14, 2007, 9:45 am


I bought a dishwasher from sears on a transfer sale. I live in Tn & was
to be installed in Florida. I asked sales clerk in Florida ( calling
from sear store) if was in stock & when could install, immediately was
reply. I paid with check, big mistake.This was a rental condo in Destin
with guests in it & right before July 4. Three days later no dishwasher,
just got to sears store ( sez clerk ) installation a week away. So I
cancelled contract , got maintenance man to go borg get on e & install.
Asked sears clerk how to get my check back. He sez "Sears will issue a
refund check but not send it to me, will only send to address of
installation. " No matter how hard I tried could not get past clerk to
manger or higher up. So I stopped payment on check. Get letter from a
collection agency they bought check from sears & I owe them $$$$. Did
not matter that I did not receive merchandise, told me to prove it.
Sears clerk would not provide a proof of cancellation . Remember ' clerk
in Florida & I am in Tn. & Tn sears clerk just shined me on' Called a
local T V station they got involved & got it cleared up. Asked me what
I learned " Don't pay with a check, use the plastic instead."
T V people said manger of Sears store treated him like crap ,I said 'How
you think they treated me?'

Michael Lane

It ain't bragging, if you can back it up___
Dizzy Dean



Posted by kpg* on August 14, 2007, 12:18 pm
bbmclane@webtv.net (Michael Lane) wrote in news:14124-46C1B1F8-264
@storefull-3133.bay.webtv.net:

> I bought a dishwasher from sears on a transfer sale. I live in Tn & was
> to be installed in Florida. I asked sales clerk in Florida ( calling
> from sear store) if was in stock & when could install, immediately was
> reply. I paid with check, big mistake.This was a rental condo in Destin
> with guests in it & right before July 4. Three days later no dishwasher,
> just got to sears store ( sez clerk ) installation a week away. So I
> cancelled contract , got maintenance man to go borg get on e & install.
> Asked sears clerk how to get my check back. He sez "Sears will issue a
> refund check but not send it to me, will only send to address of
> installation. " No matter how hard I tried could not get past clerk to
> manger or higher up. So I stopped payment on check. Get letter from a
> collection agency they bought check from sears & I owe them $$$$. Did
> not matter that I did not receive merchandise, told me to prove it.
> Sears clerk would not provide a proof of cancellation . Remember ' clerk
> in Florida & I am in Tn. & Tn sears clerk just shined me on' Called a
> local T V station they got involved & got it cleared up. Asked me what
> I learned " Don't pay with a check, use the plastic instead."
> T V people said manger of Sears store treated him like crap ,I said 'How
> you think they treated me?'
>
> Michael Lane


Interesting. I've always had a good opinion of Sears, mainly because
of their customer service. While any operation as large as Sears will
be somewhat impersonal I am a little surprised at your experience.

The fact that you were not able to show up in person to deal with it
no doubt had a negative effect - A manager will likely want to make
an irate customer standing in his store happy at any cost.

But once the cash is pocketed I'm sure they must follow their refund
procedures - which apparently are "we'll mail you a check".

I am curious as to why you think a CC purchase is better than Check?
How would this have improved the situation?

kpg

Posted by jJim McLaughlin on August 14, 2007, 2:05 pm
kpg* wrote:


MUCH SNIPPED

>
> I am curious as to why you think a CC purchase is better than Check?
> How would this have improved the situation?
>
> kpg

Because under federal law, administered by the FTC (Federal Trade
Commission)
a credit card charge can be contested for 60 days after the charge
first shows up
on the credit card statement and becase when its an issue of non
delivery of
merchandise ( and according to OP Sears sure as hell didn't deliver in
Florida or
anywhere else) the burden of proof as to actual delivery of the
merchandise is on
the vendor / merchant.

If Sears can't proove they actually delivered and installed the DW in
Florida,
Sears gets the charge back.

QED

Posted by Edwin Pawlowski on August 14, 2007, 3:29 pm

>
> Interesting. I've always had a good opinion of Sears, mainly because
> of their customer service. While any operation as large as Sears will
> be somewhat impersonal I am a little surprised at your experience.

Sears is not Sears any more, they are now K-Mart and whoever owns them.
Years ago, you went to Sears because of their reputation for customer
satisfaction. Times change.


>
> The fact that you were not able to show up in person to deal with it
> no doubt had a negative effect - A manager will likely want to make
> an irate customer standing in his store happy at any cost.

Years ago, they built much of their reputation on the catalog. You did not
have to stand in front of the manger. I guess that went to hell years ago
too.


>
> But once the cash is pocketed I'm sure they must follow their refund
> procedures - which apparently are "we'll mail you a check".
>

Yes, but to who? They state the delivery adres but it is recorded someplace
that the check was recived at another location. Money should go to the
buyer, not the recipient.
A CC would have fixed that problem.





Posted by RickH on August 14, 2007, 3:46 pm
>
> > Interesting. I've always had a good opinion of Sears, mainly because
> > of their customer service. While any operation as large as Sears will
> > be somewhat impersonal I am a little surprised at your experience.
>
> Sears is not Sears any more, they are now K-Mart and whoever owns them.
> Years ago, you went to Sears because of their reputation for customer
> satisfaction. Times change.
>
>
>
> > The fact that you were not able to show up in person to deal with it
> > no doubt had a negative effect - A manager will likely want to make
> > an irate customer standing in his store happy at any cost.
>
> Years ago, they built much of their reputation on the catalog. You did not
> have to stand in front of the manger. I guess that went to hell years ago
> too.
>
>
>
> > But once the cash is pocketed I'm sure they must follow their refund
> > procedures - which apparently are "we'll mail you a check".
>
> Yes, but to who? They state the delivery adres but it is recorded someplace
> that the check was recived at another location. Money should go to the
> buyer, not the recipient.
> A CC would have fixed that problem.

I used to work for Sears catalog installing their 800 number calling
center equipment, I helped built about 16 call centers across the US
with thousands of terminals per call center. In 1993 they liquidated
the Sears catalog (for a write off), then 2 years later the Internet
age arrived with on-line shopping. Talk about fate, stupidity, or
whatever, but Sears could have been the king of the Internet had they
kept catalog and plugged that massive distribution/credit
infrastructure into the web, along with a 100 year old history/
reputation of that catalog. After a mistake like that they deserve to
be a KMart, which never learned its lesson either about customer
service after emerging from bankruptcy over bad customer service...




Page 1 of 4       1 2 3 > last >>
Similar ThreadsPosted
Experience with EZ Stone October 10, 2005, 4:24 pm
plumbing experience June 22, 2005, 9:14 pm
Insinkerator HOT-1 experience January 4, 2006, 11:22 pm
strange A/C experience May 27, 2006, 5:15 pm
Any experience with totalvid.com ?? December 4, 2006, 7:47 pm
Experience with "Direct Buy?" March 25, 2008, 10:21 pm
My Roofing Experience April 13, 2008, 1:53 am
anyone have experience with the Rodenator? June 11, 2008, 12:29 pm
TrafficMaster Laminate...My Experience October 6, 2005, 4:55 pm
My experience with Bosch Appliances November 28, 2005, 8:35 pm

Contact Us | Privacy Policy

XML SitemapXML Sitemap