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Posted by willshak on August 14, 2007, 3:56 pm
on 8/14/2007 3:29 PM Edwin Pawlowski said the following:
>
>> Interesting. I've always had a good opinion of Sears, mainly because
>> of their customer service. While any operation as large as Sears will
>> be somewhat impersonal I am a little surprised at your experience.
>>
>
> Sears is not Sears any more, they are now K-Mart and whoever owns them.
> Years ago, you went to Sears because of their reputation for customer
> satisfaction. Times change.
>
You got it backwards. Sears owns K-Mart.
http://www.searsholdings.com/
>
>
>> The fact that you were not able to show up in person to deal with it
>> no doubt had a negative effect - A manager will likely want to make
>> an irate customer standing in his store happy at any cost.
>>
>
> Years ago, they built much of their reputation on the catalog. You did not
> have to stand in front of the manger. I guess that went to hell years ago
> too.
>
>
>
>> But once the cash is pocketed I'm sure they must follow their refund
>> procedures - which apparently are "we'll mail you a check".
>>
>>
>
> Yes, but to who? They state the delivery adres but it is recorded someplace
> that the check was recived at another location. Money should go to the
> buyer, not the recipient.
> A CC would have fixed that problem.
>
>
>
>
>
--
Bill
In Hamptonburgh, NY
To email, remove the double zeroes after @
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