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Telephone Ringing Problem paddytt 08-03-2008
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Posted by paddytt on August 3, 2008, 5:38 am


Hi

When our telephone rings, it doesn't RING RING any more - it just
RINNNNNNNNNNNNNNNNGS.... one constant long ringtone, which is really
very annoying. But everything wlse appears to work fine.

We have two phones. and 4 BT type sockets, and either phone does the
same in any of the four sockets.

We are with TalkTalk for line rental and calls and broadband. Their
custoemr service is rubbish but their telephone & b/band service has
been very good....

We have a little junction box in an upstairs cupboard, where the main
line in is split into the four extensions. Inside the box, four
coloured wires (Blue/white, White/orange, Orange/white and White/Blue,
with the spare green and brown wires terminating at the junction box -
that's all from memory but I can check if necessary) are connected to
their respective wires in the extension cables.

Can anyone help?

many thanks!


TT

PexSupply Full Banner
Posted by terry on August 3, 2008, 2:15 pm


> Hi
>
> When our telephone rings, it doesn't RING RING any more - it just
> RINNNNNNNNNNNNNNNNGS.... =A0one constant long ring-tone, which is really
> very annoying. =A0But everything else appears to work fine.
>
> We have two phones. and 4 BT type sockets, and either phone does the
> same in any of the four sockets.
>
> We are with TalkTalk for line rental and calls and broadband. =A0Their
> customer service is rubbish but their telephone & b/band service has
> been very good....
>
> We have a little junction box in an upstairs cupboard, where the main
> line in is split into the four extensions. =A0Inside the box, four
> coloured wires (Blue/white, White/orange, Orange/white and White/Blue,
> with the spare green and brown wires terminating at the junction box -
> that's all from memory but I can check if necessary) are connected to
> their respective wires in the extension cables.
>
> Can anyone help?
>
> many thanks!
>
> TT
Sounds; since you mention a 'Ring' pause 'Ring' signal as though you
are in the UK or Europe somewhere????
Most standard ringing, in North America, for example, is a two second
ring, followed by a four second pause, then another 2 sec. ring etc.
Each complete cycle taking six seconds. Whereas yours has a 'Ring-
ring' during the two second portion of a similar six second cycle.
Just for the record; the colours you mention sound like two 'pairs' of
wires; using a standard telcomm. industry colour code.
Pair 1. Blue with white mate.
Pair 2. Orange with white mate.
Pair 3. Green ... etc.
Pair 4. Brown ......
Pair 5. Slate (sort of purple colour) ....
Then these can be repeated with mate wires of a different colour etc.
to make hundred of combinations, as used in large cables.
So if you have one service into the house it is 'likely' to be on the
first or Blue/White pair of wires.
Strange symptom! Has the supplier changed their ringing software or
something?
Your phones are they standard wire line phones or are they
electrically powered cordless ones?

Posted by HeyBub on August 3, 2008, 3:56 pm


terry wrote:
>> Hi
>>
>> When our telephone rings, it doesn't RING RING any more - it just
>> RINNNNNNNNNNNNNNNNGS.... one constant long ring-tone, which is really
>> very annoying. But everything else appears to work fine.
>>
>> We have two phones. and 4 BT type sockets, and either phone does the
>> same in any of the four sockets.
>>
>> We are with TalkTalk for line rental and calls and broadband. Their
>> customer service is rubbish but their telephone & b/band service has
>> been very good....
>>
>> We have a little junction box in an upstairs cupboard, where the main
>> line in is split into the four extensions. Inside the box, four
>> coloured wires (Blue/white, White/orange, Orange/white and
>> White/Blue, with the spare green and brown wires terminating at the
>> junction box - that's all from memory but I can check if necessary)
>> are connected to their respective wires in the extension cables.
>>
>> Can anyone help?
>>
>> many thanks!
>>
>> TT
> Sounds; since you mention a 'Ring' pause 'Ring' signal as though you
> are in the UK or Europe somewhere????
> Most standard ringing, in North America, for example, is a two second
> ring, followed by a four second pause, then another 2 sec. ring etc.
> Each complete cycle taking six seconds. Whereas yours has a 'Ring-
> ring' during the two second portion of a similar six second cycle.
> Just for the record; the colours you mention sound like two 'pairs' of
> wires; using a standard telcomm. industry colour code.
> Pair 1. Blue with white mate.
> Pair 2. Orange with white mate.
> Pair 3. Green ... etc.
> Pair 4. Brown ......
> Pair 5. Slate (sort of purple colour) ....
> Then these can be repeated with mate wires of a different colour etc.
> to make hundred of combinations, as used in large cables.
> So if you have one service into the house it is 'likely' to be on the
> first or Blue/White pair of wires.
> Strange symptom! Has the supplier changed their ringing software or
> something?
> Your phones are they standard wire line phones or are they
> electrically powered cordless ones?

Yeah, he's calling from near Manchester.



Posted by paddytt on August 10, 2008, 6:48 pm


>
> > Hi
>
> > When our telephone rings, it doesn't RING RING any more - it just
> > RINNNNNNNNNNNNNNNNGS.... =A0one constant long ring-tone, which is reall=
y
> > very annoying. =A0But everything else appears to work fine.
>
> > We have two phones. and 4 BT type sockets, and either phone does the
> > same in any of the four sockets.
>
> > We are with TalkTalk for line rental and calls and broadband. =A0Their
> > customer service is rubbish but their telephone & b/band service has
> > been very good....
>
> > We have a little junction box in an upstairs cupboard, where the main
> > line in is split into the four extensions. =A0Inside the box, four
> > coloured wires (Blue/white, White/orange, Orange/white and White/Blue,
> > with the spare green and brown wires terminating at the junction box -
> > that's all from memory but I can check if necessary) are connected to
> > their respective wires in the extension cables.
>
> > Can anyone help?
>
> > many thanks!
>
> > TT
>
> Sounds; since you mention a 'Ring' pause 'Ring' signal as though you
> are in the UK or Europe somewhere????
> Most standard ringing, in North America, for example, is a two second
> ring, followed by a four second pause, then another 2 sec. ring etc.
> Each complete cycle taking six seconds. Whereas yours has a 'Ring-
> ring' during the two second portion of a similar six second cycle.
> Just for the record; the colours you mention sound like two 'pairs' of
> wires; using a standard telcomm. industry colour code.
> Pair 1. Blue with white mate.
> Pair 2. Orange with white mate.
> Pair 3. Green ... etc.
> Pair 4. Brown ......
> Pair 5. Slate (sort of purple colour) ....
> Then these can be repeated with mate wires of a different colour etc.
> to make hundred of combinations, as used in large cables.
> So if you have one service into the house it is 'likely' to be on the
> first or Blue/White pair of wires.
> Strange symptom! Has the supplier changed their ringing software or
> something?
> Your phones are they standard wire line phones or are they
> electrically powered cordless ones?

Hi

Yes, sorry forgot to mention we're in the UK. We have two phones
connected, one wired and one cordless - same on both. Never heard
this type of ring in the UK before - and it won't be the supplier
because we're rural and the national supplier, BT, sub their lines to
the smaller players, so they're all using the same local exchange.

Anyone got any ideas?

thanks

TT

Posted by Jim Redelfs on August 10, 2008, 11:32 pm


In article

> forgot to mention we're in the UK. We have two phones
> connected, one wired and one cordless - same on both. Never heard
> this type of ring in the UK before - and it won't be the supplier
> because we're rural and the national supplier, BT, sub their lines to
> the smaller players, so they're all using the same local exchange.
>
> Anyone got any ideas?

Unless the ring lasts longer than 2-3 seconds, it's entirely possible
that your local provider has changed/upgraded their switch and is now
using one that rings the line PROPERLY!! [ducking]

IOW, on this side of the Atlantic, we're used to a single ring of
approximately 2-3 second duration followed by a 2-3 second pause, then
another ring, etc.

If your ring is LONGER than what I've described, you have a repair
issue. Call BT. Make 'em EARN the money you pay them. Good luck.
--
:)
JR

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