|
Posted by hallerb@aol.com on April 8, 2007, 9:33 am
> I want to let people know about the problems and very bad service I
> received from Big Iron Drilling Company with regards to their
> Springtime water distiller.
>
> My family spent $3000.00 on a "Spring Time" water distiller from "Big
> Irion Drilling" after the reverse osmosis water purification system in
> our home started to leak. =A0I was seeking a better solution to a need
> for my family to have good drinking water on our acreage from a local
> well.
>
> This distiller unit worked well for one month then started to act up,
> by not producing water as quickly as it had been and then stopped
> producing water all together. I was unable to get useful assistance
> from Big Iron Drilling over the phone over the following weeks, when I
> did get a service person on the phone I was told that my "No cost 90
> day warranty" did not include in home repair, diagnosis of the
> problem, pick up or replacement or a replacement source of water while
> the unit is being repaired. They told me that the problem could not be
> diagnosed over the phone so the unit had to be disassembled, boxed and
> shipped to them (by me). They would repair it and ship it back to me
> and I would install it. They said if it did not work then, I would
> ship it to them once again and back and forth it would go.
>
> I did not believe the problem was with the unit itself, but rather the
> way it had been installed (by them) as such I thought removing it and
> sending it in would be no help but that was the only service they
> would agree to.
>
> So I sent the unit off collect by Greyhound bus to the shop in
> Edmonton. 3 weeks later I had not heard if they had received the unit,
> if it was damaged and or repaired or any information from the company,
> so I wrote a letter to the President of the company Mr. Ray Field and
> told him how unhappy I was with the equipment and their service and
> suggested that they keep the unit and refunds my money (less 10% for
> handling) and I would go away. 2 weeks later I received a call from
> Mr. Field who gave many excuses for the problems; even though he did
> not have the info about what was actually wrong with the unit. He
> refused my request for a refund and only wanted to install the unit in
> my home. I was very frustrated.
>
> At this point it appears to me that my only choices are to let them re-
> install this unit and pray that it works properly, or to sue them. I
> understood letting them back into my home would negate any chance to
> sue them in the future.
>
> Without any other reasonable choice but to commence with a law suit I
> allowed them to re-install this unit but insisted that they come and
> install it so I would not be blamed for any future malfunctions. I
> also insisted and received a written warranty for one year of in home
> service for any future problems. I was unable to get any compensation
> for my troubles.
>
> This "new" unit (distiller #2) worked for about one month before
> causing an electrical short and tripping the breaker. Big Iron did
> come and replace this unit with another (distiller #3) which worked
> for less than one week before it's high water limit switch failed and
> it soaked my drywall completely
>
> Big Iron returned again and replaced unit #3 with Unit#2 which had
> been repaired. As of spring 2007 this unit still works. But the
> process has been very dissatisfying
>
> Key Points
> *The equipment is unreliable; at least three units have been in my
> home and they have all failed at least once.
> *The warranty is worthless: it does not cover in-home repair and does
> not detail what it does include. The customer is left to absorb the
> costs of:
> -replacement water source for several months while units are getting
> fixed,
> -packing materials for shipping the unit back to the supplier (my
> concern was if it is damaged in transit is it my fault for not packing
> it correctly and how would I determine if they were telling the truth
> about the cause of such damage)
> -my time or gas for picking up and dropping off this unit to the bus
> depot. (I live on an acreage outside the city of Calgary, and as such
> am a long way from the bus depot and do not go to that area of the
> city very often)
> *The customer service is very poor. No one called in first 2 months to
> ask how it was going, I guess they don't care. When I called for help
> they offered none. They told me it was my fault for living in a place
> with well water. I had to suggest a resolution to this problem as they
> did not have any suggestions. We negotiated a one year warranty, for
> in-home service and replacement unit any time they have to remove
> mine.
>
> My family has been without the good quality drinking water that I
> purchased form Big Iron as a result of the failure of this equipment.
>
> NOTE: In the end Big Iron has determined that the increased build up
> of minerals in the distiller #1 caused its failure and, without coming
> to my home, they believe this is due to the water softener in my home
> not softening the water enough. Perhaps this is the problem and
> perhaps it could have been corrected in my home, if they had attended
> as requested. And cleaned the unit on site, perhaps this would not
> have taken so long.
>
> I do not understand why they would rather have me as a hostile
> customer, than a happy ex-customer.
go ahead and sue them in small claims cort, its cheap and will get
their attention, but first say am suing refund now or i sue and go to
media, tv, newspaper etc.
this should get their attention:) their name on investigative tv
report will kill their business:)
Meanwhile get a new system from someone local and reliable do this
TODAY!
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML Sitemap