I usually don't vent on NGs about bad service; most of what we get these days IS "bad service". But I'm disgusted enough to go public on Verizon FIOS. They offered a package of TV, Internet and telephone for what sounded like a reasonable sum. From Day One, nearly a year ago, EVERYTHING has been terrible. Verizon does everything to keep the customer at arm's (electrronic) length. The Web sites are useless. There is virtually no response to polite complaints, and when one does get a human being, they are inept, untrained, ignorant, and basically useless even for flipping burgers. The corporate office doesn't answer inquiries.
If anybody wants a copy of the article I am writing, with blow-by-blow account of the Verizon horrors, let me know. It's too long and detailed to post on a NG, but trust me, everything is backed up with emails, phone records, faxes, letters and personal visits to Verizon stores. (shudder!)
Meantime, please! Friends don't let friends subscribe to Verizon FIOS.
Hypatia