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Subject Author Date
Warranty Card? Steve Kraus 08-26-2006
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Posted by Steve Kraus on August 26, 2006, 12:47 pm
I was under the impression that under the law a warranty must be honored
whether or not you've sent in the warranty card the accompanies a new
product. Is that correct? I'm in Illinois.


Posted by Toller on August 26, 2006, 12:54 pm

>I was under the impression that under the law a warranty must be honored
> whether or not you've sent in the warranty card the accompanies a new
> product. Is that correct? I'm in Illinois.
>
I have always assumed you are correct.
I never send them in, and have never had a problem with the warranty being
honored.

Don't actually know the law though; but you can always say you sent it in,
they can't make it contingent on their receiving it since that is out of
your hands. You did send it in, didn't you!



Posted by Steve Kraus on August 26, 2006, 12:57 pm
> You did send it in, didn't you!

Not yet. Had it with me for the serial number & so forth which is why they
knew I hadn't yet returned it. This is for a Lawn Boy Lawn Mower, new in
May, for which the key start switch fell apart. Lawn Boy referred me to a
couple of dealers one of which was Uline Lawn Equipment in Chicago Heights.
They told me no dice because I hadn't returned the card. I said I thought
the law was that that was not a requirement. He (think it was the owner--
not sure) told me that he didn't care about the law and for the fact that I
would bring it up was sufficient reason to refuse me service.


Posted by Edwin Pawlowski on August 26, 2006, 1:26 pm

>> You did send it in, didn't you!
>
> Not yet. Had it with me for the serial number & so forth which is why
> they
> knew I hadn't yet returned it. This is for a Lawn Boy Lawn Mower, new in
> May, for which the key start switch fell apart. Lawn Boy referred me to a
> couple of dealers one of which was Uline Lawn Equipment in Chicago
> Heights.
> They told me no dice because I hadn't returned the card. I said I thought
> the law was that that was not a requirement. He (think it was the owner--
> not sure) told me that he didn't care about the law and for the fact that
> I
> would bring it up was sufficient reason to refuse me service.
>

Sounds like the dealer just want to be an asshole and they don't make much
on warranty repairs. To my knowledge, the warranty has to be honored as
long as you can prove ownership and the date of purchase. Do you have the
receipt? Have you tried the store where you bought it? Far as I know, they
also have to honor the warranty no matter where in the country you may move
to.



Posted by hallerb@aol.com on August 26, 2006, 1:32 pm
Call lawnboy tell them you will trash them on the net if they dont fix
it.
'
Warrany service is a loser for a dealer often it costs more to collect
than you get paid. often dealers just do it for free in the hopes of a
regular customer later........


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