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What to do about the granite company?

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What to do about the granite company? Aaron Fude 05-04-2008
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Posted by Norminn on May 4, 2008, 4:47 pm
clipped

>>
>>What can I do at this point? What recourse do I have against the
>>granite company? I was very foolish and did not sign a contract.
>>
>>Many thanks in advance!
>>
>>Aaron
>>
>>
>
>They will cut it, make the edge, buff it, and give you 300, so they
>loose maybe 500-600. Maybe make up and offer them 1-200 so it gets
>done now. It was a mistake. Now the question real question is why they
>want out so bad of your home. Were they the cheapest bid and had
>problems?
>
>
I was inclined to suggest forgetting the refund and consider offering to
pay a bit more - I'm
pretty much of a chicken these days :o) If the job was otherwise
satisfactory, I would try
to make amends and maybe go a little further to mend the relationship.
You might both gain from
that. Best of luck!

Posted by Aaron Fude on May 5, 2008, 1:42 am
>
>
>
>
>
> > Hi,
>
> > Here's a brief version of what happened. I hired a granite company in
> > the Philly, PA area to install granite in my stand up shower. The
> > whole job was $1200: $600 for the granite and $600 for the
> > installation.
>
> > The frameless shower glass contractor informed me that the threshold
> > was pitched the wrong way. After some haggling (the granite folks were
> > insisting that 1/8" the wrong way is "only a little wrong") they came
> > over to remove the threshold, After they removed it, they informed me
> > that they will not be reinstalling the theshold for fear that it may
> > shift and end up being pitched the wrong way again. They further
> > informed me that if I take the measurements and mark the stone for
> > them, they will cut it for me and give me a check for $300 to have
> > someone install it again.
>
> > So far I have not been able to find anyone to do this because it is
> > too small a job on the one hand and nobody wants to deal with granite
> > for fear of breaking it on the other.
>
> > What can I do at this point? What recourse do I have against the
> > granite company? I was very foolish and did not sign a contract.
>
> > Many thanks in advance!
>
> > Aaron
>
> They will cut it, make the edge, buff it, and give you 300, so they
> loose maybe 500-600. Maybe make up and offer them 1-200 so it gets
> done now. It was a mistake. Now the question real question is why they
> want out so bad of your home. Were they the cheapest bid and had
> problems?- Hide quoted text -
>
> - Show quoted text -

The were not the cheapest bid - they came recommended by my
contractor. The cheapest bid was 1k.
As far as 1/8" - I was informed by my frameless glass contractor that
the wrong pitch would result in my having a puddle on the floor.

As far as wanting out of the home, they've explained that they did
everything properly and that the granite shifted after they left and
they are concerned that it will happen again. As far as sensing a PITA
- perhaps. Until I learned about the problem I had been very happy
with the job. At the time of the job, I tipped the workers $80 for 2.5
hours of work so can't imagine that they don't want to come back.

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