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Posted by SteveB on October 28, 2007, 12:42 pm
We're doing an add-on. We bought a bunch of stuff from Home Depot. Sink,
toilet, cabinets, lots of "stuff".
When we bought the goods, we told the man we would be out of town until
Monday, and deliver it on MONDAY. Friday, they thought they would deliver
because they had a truck going to our little town on another delivery. So,
they leave the stuff with a neighbor on our road a quarter of a mile away.
Don't get a signature, no one checks the merchandise off, it's sitting
outside. No rain, luckily. They leave a message on our cell phone (which
was in the charger at the time) that they delivered.
We called back, and the guy had gone home. We talk to the manager, and
explain that by the time we return, all the goods may be missing, damaged,
or whatever. Also tell him that we have no way to move the goods the
quarter mile from where it was delivered to where it was supposed to go.
He sends the truck back to pick the stuff up at my neighbor's. They will
deliver it tomorrow as originally designated. We will inspect it closely
for any dings that may have occurred during all this excess handling, and
send back anything that is damaged.
I love Home Depot.
Steve
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Posted by George on October 28, 2007, 12:03 pm
SteveB wrote:
> We're doing an add-on. We bought a bunch of stuff from Home Depot. Sink,
> toilet, cabinets, lots of "stuff".
>
> When we bought the goods, we told the man we would be out of town until
> Monday, and deliver it on MONDAY. Friday, they thought they would deliver
> because they had a truck going to our little town on another delivery. So,
> they leave the stuff with a neighbor on our road a quarter of a mile away.
> Don't get a signature, no one checks the merchandise off, it's sitting
> outside. No rain, luckily. They leave a message on our cell phone (which
> was in the charger at the time) that they delivered.
>
> We called back, and the guy had gone home. We talk to the manager, and
> explain that by the time we return, all the goods may be missing, damaged,
> or whatever. Also tell him that we have no way to move the goods the
> quarter mile from where it was delivered to where it was supposed to go.
>
> He sends the truck back to pick the stuff up at my neighbor's. They will
> deliver it tomorrow as originally designated. We will inspect it closely
> for any dings that may have occurred during all this excess handling, and
> send back anything that is damaged.
>
> I love Home Depot.
>
>
> Steve
>
>
Why? A real store would have delivered the stuff properly and you
wouldn't be calling managers and "carefully inspecting goods" that were
left out in the rain.
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Posted by SteveB on October 28, 2007, 1:02 pm
> SteveB wrote:
>> We're doing an add-on. We bought a bunch of stuff from Home Depot.
>> Sink, toilet, cabinets, lots of "stuff".
>>
>> When we bought the goods, we told the man we would be out of town until
>> Monday, and deliver it on MONDAY. Friday, they thought they would
>> deliver because they had a truck going to our little town on another
>> delivery. So, they leave the stuff with a neighbor on our road a quarter
>> of a mile away. Don't get a signature, no one checks the merchandise off,
>> it's sitting outside. No rain, luckily. They leave a message on our
>> cell phone (which was in the charger at the time) that they delivered.
>>
>> We called back, and the guy had gone home. We talk to the manager, and
>> explain that by the time we return, all the goods may be missing,
>> damaged, or whatever. Also tell him that we have no way to move the
>> goods the quarter mile from where it was delivered to where it was
>> supposed to go.
>>
>> He sends the truck back to pick the stuff up at my neighbor's. They will
>> deliver it tomorrow as originally designated. We will inspect it closely
>> for any dings that may have occurred during all this excess handling, and
>> send back anything that is damaged.
>>
>> I love Home Depot.
>>
>>
>> Steve
> Why? A real store would have delivered the stuff properly and you wouldn't
> be calling managers and "carefully inspecting goods" that were left out in
> the rain.
Hold your phone calls, folks. We have a winner!
Steve
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Posted by terry on October 28, 2007, 2:44 pm
>
>
>
>
>
>
> > SteveB wrote:
> >> We're doing an add-on. We bought a bunch of stuff from Home Depot.
> >> Sink, toilet, cabinets, lots of "stuff".
>
> >> When we bought the goods, we told the man we would be out of town until
> >> Monday, and deliver it on MONDAY. Friday, they thought they would
> >> deliver because they had a truck going to our little town on another
> >> delivery. So, they leave the stuff with a neighbor on our road a quarter
> >> of a mile away. Don't get a signature, no one checks the merchandise off,
> >> it's sitting outside. No rain, luckily. They leave a message on our
> >> cell phone (which was in the charger at the time) that they delivered.
>
> >> We called back, and the guy had gone home. We talk to the manager, and
> >> explain that by the time we return, all the goods may be missing,
> >> damaged, or whatever. Also tell him that we have no way to move the
> >> goods the quarter mile from where it was delivered to where it was
> >> supposed to go.
>
> >> He sends the truck back to pick the stuff up at my neighbor's. They will
> >> deliver it tomorrow as originally designated. We will inspect it closely
> >> for any dings that may have occurred during all this excess handling, and
> >> send back anything that is damaged.
>
> >> I love Home Depot.
>
> >> Steve
> > Why? A real store would have delivered the stuff properly and you wouldn't
> > be calling managers and "carefully inspecting goods" that were left out in
> > the rain.
>
> Hold your phone calls, folks. We have a winner!
>
> Steve- Hide quoted text -
>
> - Show quoted text -
Failure to communicate!
And/or the sellers procedures do not include method of writing on the
delivery order any delivery instructions and timing.
Clearly up to the manager to a) Fix the immediate problem as they
appear to be doing, on MONDAY b) To look at his companies procedures
and alter or bypass them so this doesn't happen again.
This is somewhat similar to a situation encountered in a Mideastern
country, where it was emphasized to buy locally as much as possible.
An order for some 50 routine items was placed; based on previous
experience instructions were to deliver when a reasonable number of
items w had been received, for a total maybe of three deliveries. One
wekend my relative received call that items were being delivered and
would he please go into work to receive and sign for them. He dis o to
find only 3 items one of which was insulating tape. He repeated
instructions verbally to the delvery driver to not come again until a
good portion of the goods were ready. No dice; it happened again this
time on a working day, fortunately, just one or two items dribbled in
at a time! One wonders how some places stay in business?
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Posted by curmudgeon on October 28, 2007, 2:40 pm
Somebody buy George a dictionary so he can look up the word "sarcasm"
> SteveB wrote:
>> We're doing an add-on. We bought a bunch of stuff from Home Depot.
>> Sink, toilet, cabinets, lots of "stuff".
>>
>> When we bought the goods, we told the man we would be out of town until
>> Monday, and deliver it on MONDAY. Friday, they thought they would
>> deliver because they had a truck going to our little town on another
>> delivery. So, they leave the stuff with a neighbor on our road a quarter
>> of a mile away. Don't get a signature, no one checks the merchandise off,
>> it's sitting outside. No rain, luckily. They leave a message on our
>> cell phone (which was in the charger at the time) that they delivered.
>>
>> We called back, and the guy had gone home. We talk to the manager, and
>> explain that by the time we return, all the goods may be missing,
>> damaged, or whatever. Also tell him that we have no way to move the
>> goods the quarter mile from where it was delivered to where it was
>> supposed to go.
>>
>> He sends the truck back to pick the stuff up at my neighbor's. They will
>> deliver it tomorrow as originally designated. We will inspect it closely
>> for any dings that may have occurred during all this excess handling, and
>> send back anything that is damaged.
>>
>> I love Home Depot.
>>
>>
>> Steve
> Why? A real store would have delivered the stuff properly and you wouldn't
> be calling managers and "carefully inspecting goods" that were left out in
> the rain.
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