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Posted by we care on July 27, 2005, 8:51 am
Ted wrote:
> If you are considering using Windoor World in the Dallas Fort Worth area
> to purchase a door or windows you may want to read this first...
>
> I bought an ODL steel door with internal mini blinds and paid $245 extra
> to have it painted at their shop. I was told that the trim inside and
> out would also be painted and installed and I wouldn't need to do
> anything additional to finish the door installation. Here is the chain
> of events. This took place over 3 months.
>
> Appointment #1 They called the day before and said the door wasn't ready
> and wanted to reschedule for a week later. I talked to the woman that
> runs the place M.K. and explained that I had put my work off to be there
> for the install and asked if there was anyway that they could make the
> appointment. She said no. I asked for a refund at that time and she made
> it clear there would be no refund of my 50% deposit and they would get
> to it when they get to it.
>
> Appointment #2 The installer shows up with a door. He tears my old
> doorframe out and gets ready to install the new door. Then he discovers
> that the door he brought was a 36" door, not the 32" door I ordered. He
> spent the next 3 hours putting my splintered up old doorframe back
> together so I would have a door.
>
> Appointment #3 The installer brought a door and proceeded to install it.
> As I mentioned I paid extra for the door and trim to be painted. The
> interior trim had just a light mist covering of paint & had dried on
> paint drips as well. You could also see mill marks and a rough joint
> right above the doorknob level where it was so obvious. I asked him if
> he brought any paint so he could fix that & he said he got tired of
> waiting at the warehouse for it that morning and just left there without
> the paint. He also used SCREWS to install the interior trim and dabbed
> caulking in each of the large screw holes with his finger. The holes
> were still so obvious. When he claimed he was done I noticed that the
> door had a 4" dent in it at the bottom. He then tried to get me to
> settle for the door as is, cruddy unpainted trim, dent and all. He
> started at $100 and worked up to $300, I told him I wanted the job I
> paid for and said no, he appeared angry and left. I opened the blind in
> the door that night and one of the strings inside the sealed glass
> compartment came undone, so the blinds hang at a severe angle!
>
> Appointment #4 The installer showed up with a replacement door that had
> just been painted that morning. They had tied it down in the truck and
> used a blanket or something to cover it. The fibers from the blanket
> stuck to the still tacky paint on the door and it looked horrible. It
> also had 2 dents and it looked like they had painted over some crud
> stuck to the door.
>
> Appointment #5 The VP calls me and tells me that the installer didn't
> show up or call that morning and they had nobody to send out. He also
> said that the manager I had been working with walked out on them the day
> before. I asked him to go out to the warehouse and look at the door they
> were planning to send out. He looked at it and said that he would have
> yet ANOTHER door painted because that one looked bad. He then told me if
> I was not satisfied with the door they were going to bring out next he
> would give me a refund.
>
> Appointment #6 The installer shows up with a door that looked painted OK
> but the plastic trim around the window insert was very wavy. Apparently
> when the door was assembled they really cranked down the screws hard
> causing the trim to warp. I told them I didn't like it & they told me
> they were all like that. I pointed out that the door that was presently
> installed did not have that. They took the door and left. I tried for
> over 2 weeks to contact the VP that said he would give me a refund if I
> was not happy. He never did return my calls and it became real clear he
> was dodging me.
>
> Finally this issue was passed off to another person at Windoor World who
> offered me a discount on the door if I accepted the wavy trimmed one. I
> accepted his offer, I was getting really tired of this ordeal.
>
> Appointment #7 The installer called me at the time he was due to arrive
> from the other side of town to ask where my home is. He had never heard
> of the city I live in & informed me he was a subcontractor for Windoor
> world. He arrived and hour later and proceeded to replace the door &
> install new trim. When he told me he was done I looked at the trim and
> it barely had a misting of primer on it, you could clearly see the bare
> wood. I paid $245 extra for the door and trim to be painted. I insisted
> that I wanted the trim painted & he did paint it, using a rag...
>
> If you have the 3 months to spare and plenty of patience and don't mind
> spending top dollar for inferior results then by all means call Windoor
> World. In my opinion this is a very poorly managed company from the top
> down.
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