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Posted by Ted on July 28, 2005, 3:06 am
How long have you worked there?
"A.D.C" wrote:
> I had a very positive initial and follow-up experience with windoor world.
> great quality, fair price and fast service. I a complex xustom job and they
> installed it in a week and there wer no surprises! A water leak showed up
> at the next big rain, they came out the next day and fixed the leak. Pros!
> > If you are considering using Windoor World in the Dallas Fort Worth area
> > to purchase a door or windows you may want to read this first...
> >
> > I bought an ODL steel door with internal mini blinds and paid $245 extra
> > to have it painted at their shop. I was told that the trim inside and
> > out would also be painted and installed and I wouldn't need to do
> > anything additional to finish the door installation. Here is the chain
> > of events. This took place over 3 months.
> >
> > Appointment #1 They called the day before and said the door wasn't ready
> > and wanted to reschedule for a week later. I talked to the woman that
> > runs the place M.K. and explained that I had put my work off to be there
> > for the install and asked if there was anyway that they could make the
> > appointment. She said no. I asked for a refund at that time and she made
> > it clear there would be no refund of my 50% deposit and they would get
> > to it when they get to it.
> >
> > Appointment #2 The installer shows up with a door. He tears my old
> > doorframe out and gets ready to install the new door. Then he discovers
> > that the door he brought was a 36" door, not the 32" door I ordered. He
> > spent the next 3 hours putting my splintered up old doorframe back
> > together so I would have a door.
> >
> > Appointment #3 The installer brought a door and proceeded to install it.
> > As I mentioned I paid extra for the door and trim to be painted. The
> > interior trim had just a light mist covering of paint & had dried on
> > paint drips as well. You could also see mill marks and a rough joint
> > right above the doorknob level where it was so obvious. I asked him if
> > he brought any paint so he could fix that & he said he got tired of
> > waiting at the warehouse for it that morning and just left there without
> > the paint. He also used SCREWS to install the interior trim and dabbed
> > caulking in each of the large screw holes with his finger. The holes
> > were still so obvious. When he claimed he was done I noticed that the
> > door had a 4" dent in it at the bottom. He then tried to get me to
> > settle for the door as is, cruddy unpainted trim, dent and all. He
> > started at $100 and worked up to $300, I told him I wanted the job I
> > paid for and said no, he appeared angry and left. I opened the blind in
> > the door that night and one of the strings inside the sealed glass
> > compartment came undone, so the blinds hang at a severe angle!
> >
> > Appointment #4 The installer showed up with a replacement door that had
> > just been painted that morning. They had tied it down in the truck and
> > used a blanket or something to cover it. The fibers from the blanket
> > stuck to the still tacky paint on the door and it looked horrible. It
> > also had 2 dents and it looked like they had painted over some crud
> > stuck to the door.
> >
> > Appointment #5 The VP calls me and tells me that the installer didn't
> > show up or call that morning and they had nobody to send out. He also
> > said that the manager I had been working with walked out on them the day
> > before. I asked him to go out to the warehouse and look at the door they
> > were planning to send out. He looked at it and said that he would have
> > yet ANOTHER door painted because that one looked bad. He then told me if
> > I was not satisfied with the door they were going to bring out next he
> > would give me a refund.
> >
> > Appointment #6 The installer shows up with a door that looked painted OK
> > but the plastic trim around the window insert was very wavy. Apparently
> > when the door was assembled they really cranked down the screws hard
> > causing the trim to warp. I told them I didn't like it & they told me
> > they were all like that. I pointed out that the door that was presently
> > installed did not have that. They took the door and left. I tried for
> > over 2 weeks to contact the VP that said he would give me a refund if I
> > was not happy. He never did return my calls and it became real clear he
> > was dodging me.
> >
> > Finally this issue was passed off to another person at Windoor World who
> > offered me a discount on the door if I accepted the wavy trimmed one. I
> > accepted his offer, I was getting really tired of this ordeal.
> >
> > Appointment #7 The installer called me at the time he was due to arrive
> > from the other side of town to ask where my home is. He had never heard
> > of the city I live in & informed me he was a subcontractor for Windoor
> > world. He arrived and hour later and proceeded to replace the door &
> > install new trim. When he told me he was done I looked at the trim and
> > it barely had a misting of primer on it, you could clearly see the bare
> > wood. I paid $245 extra for the door and trim to be painted. I insisted
> > that I wanted the trim painted & he did paint it, using a rag.
> >
> > If you have the 3 months to spare and plenty of patience and don't mind
> > spending top dollar for inferior results then by all means call Windoor
> > World. In my opinion this is a very poorly managed company from the top
> > down.
> >
> >
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