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Posted by Norminn on June 27, 2008, 7:54 am
Bob wrote:
>Posted last week that a recently installed engineered wood floor had
>problems with some boards sticking up on the edges higher than the
>rest. The carpet company looked at it and would do nothing. An
>argument pursued.
>
>This week, the manufacture rep (Armstrong owns Cappela now) looked
>at it and said it wasn't right. First, this is a discontinued
>flooring, they now use only beveled edge boards. Second, there is a
>problem that needs to be fixed. They are going to remove a large
>section of the wood and replace it. They said three boxes would
>probably be enough. We only used 20 boxes originally, so they are
>going to pull more than 10% of the floor.
>
>I asked where they would get the flooring since it was
>discontinued - they have some in a warehouse, just don't make it any
>more.
>
>I asked about gluing the engineered wood directly onto a slab. They
>said that was the correct way to do it, that the glue was also a
>vapor barrier. Any other installation would not be correct.
>
>Anyway, I took a verbal beating when I posted my problem, and just
>wanted to update the group on what's going on.
>
>It may be a month or more before they fix it since their installer
>will come out of Dallas or Houston and they travel as needed.
>
>Bob-tx
>
>
>
>
It is good to hear back from folks about what works or doesn't work and
the final outcome.
It sounds promising, and I hope it turns out well.
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